Last updated: 16/06/2026

Dorset Sports Physio (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, how we use it, and what rights you have over it. This policy applies to visitors to our website and to patients and clients of our physiotherapy and coaching services.

We are the data controller for the personal data described in this policy. If you have any questions, you can contact us using the details at the end of this page.

Who we are

Dorset Sports Physio is based at Advantage Padel, Unit 20, Christchurch Business Park, Radar Way, Mudeford BH23 4FL. Our website is dorsetsportsphysio.co.uk.

What personal data we collect

We collect different types of personal data depending on how you interact with us.

Information you give us directly

  • Name, email address and phone number, when you contact us, book an appointment, or register your interest in a service
  • Health and medical information, including details of your injury, medical history, and treatment notes, when you book or attend a physiotherapy appointment
  • Payment information, when you pay for an appointment or coaching session (processed securely by our payment provider; we do not store full card details)
  • Any other information you choose to share with us, for example in the message field of our contact form

Information collected automatically

  • Technical information about your visit to our website, such as your IP address, browser type and pages viewed, collected via cookies and similar technologies (see our Cookie Policy for full details)

How we use your personal data

We use your personal data for the following purposes:

  • To provide physiotherapy assessment, treatment and rehabilitation services
  • To provide pickleball and padel coaching services
  • To manage bookings, appointments and your account with us
  • To respond to enquiries made through our website contact form or by email or phone
  • To process payments for our services
  • To maintain accurate clinical records, as required by our professional and regulatory obligations
  • To send you appointment reminders and essential service communications
  • Where you have agreed, to send you marketing communications about our services (you can opt out at any time)
  • To comply with our legal and professional obligations, including those owed to the Health and Care Professions Council (HCPC) and the Chartered Society of Physiotherapy (CSP).

Our legal basis for processing your data

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following:

  • Contract: processing necessary to provide the physiotherapy or coaching services you have booked with us
  • Consent: for marketing communications, and for processing health data as part of your physiotherapy treatment, where consent is the appropriate basis
  • Legitimate interests: for general business administration, improving our services, and responding to enquiries, where this does not override your rights and interests
  • Legal obligation: where we are required to retain or disclose information to comply with the law or our professional regulatory requirements

Health information is “special category data” under UK GDPR. Where we process this data, we rely on your explicit consent and, where applicable, the condition that processing is necessary for the provision of health treatment by a health professional.

Who we share your data with

We do not sell your personal data. We may share your information with:

  • Trusted third-party service providers who help us run our business, such as our booking system provider, payment processor, email service provider and website hosting provider, who only process data on our instructions
  • Your GP or other healthcare professionals, but only with your consent or where necessary for your care and safety
  • Regulatory or professional bodies, where required by law or our professional obligations
  • Insurers, where you are claiming the cost of treatment through a private health insurance policy and have authorised us to share information for that purpose

We do not transfer your personal data outside the UK except where a service provider we use stores data internationally; in such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

How long we keep your data

We retain clinical and treatment records for 8 years from the date of your last treatment, in line with Chartered Society of Physiotherapy (CSP) guidance and our professional indemnity insurance requirements. Website enquiry and marketing data is retained for as long as necessary for the purpose it was collected, or until you ask us to delete it, whichever is sooner.

How we protect your data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. This includes secure storage of clinical records, restricted access to personal data, and use of reputable, secure third-party providers for website hosting, booking and payment processing.

Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data, where applicable (note that we may need to retain clinical records for a minimum period regardless of this request, due to our professional obligations)
  • Object to or restrict certain types of processing
  • Withdraw consent at any time, where consent is our legal basis for processing
  • Request a copy of your data in a portable format
  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our site. For full details on the cookies we use and how to manage your preferences, please see our Cookie Policy.

Children’s data

Our services are intended for adults. Where we provide coaching or treatment to anyone under the age of 18, we obtain consent from a parent or guardian in accordance with our safeguarding obligations.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.

Contact us

If you have any questions about this privacy policy or how we handle your personal data, or wish to exercise any of your rights, please contact us:

Email: info@dorsetsportsphysio.co.uk
Address: Dorset Sports Physio, Advantage Padel, Unit 20, Christchurch Business Park, Radar Way, Mudeford BH23 4FL

If you remain unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.